Privacy Policy

1. Introduction

Welcome to SmoothSilkySkins (“we”, “us”, “our”). We are committed to protecting the privacy of our customers in the Kingdom of Bahrain (“you”, “your”). This Privacy Policy explains how we collect, use, store, and share your personal data, in accordance with Bahraini law (Personal Data Protection Law, PDPL).

By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to this Policy.

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity data: name, username, date of birth
  • Contact data: email address, phone number
  • Transaction data: products purchased, order history, payment method (processed by our payment provider)
  • Device and usage data: IP address, browser type, device ID, cookies, browsing behaviour
  • Marketing and communications data: preferences, consent status

We collect this data when you make a purchase, create an account, subscribe to our newsletter, contact us, visit our site, or otherwise interact with us.

3. Purposes of Processing & Legal Basis

We process your personal data for the following purposes:

  • To fulfil your orders and deliver products (performance of contract).
  • To manage your account, provide customer service, and respond to inquiries (legitimate interest).
  • To send marketing communications and offers, with your consent (consent).
  • To comply with legal obligations under Bahraini law (legal obligation).
  • To analyse usage, improve our website and services, and detect fraud (legitimate interest).

4. Data Storage, Retention, and Transfers

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.

Personal data may be stored in Bahrain or other jurisdictions with appropriate safeguards. We implement technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

5. Data Sharing & Disclosures

We may share your data with:

  • Service providers assisting us in providing our services (payment processors, delivery companies, email service providers).
  • Government bodies or authorities, where required by law.
  • Affiliates and partners, with your consent or as allowed by law.

We will not sell your personal data to third parties for marketing purposes without your consent.

6. Your Rights Under Bahraini Law

You have the right to:

  • Access your personal data.
  • Correct or update your data.
  • Request erasure of your data, in certain circumstances.
  • Restrict or object to processing.
  • Withdraw consent for future processing.
  • Lodge a complaint with the Bahraini supervisory authority (PDPA).

To exercise any rights, please contact us at: [Insert email]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve services, personalise your experience, and analyse usage. You can accept or reject non-essential cookies via our website.

8. Children’s Data

Our services are not intended for children under 18. We do not knowingly collect data from minors. If we inadvertently collect such data, contact us to have it deleted.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Last updated” date. Continuing to use our services constitutes acceptance of the updated Policy.

10. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, please contact us at: [Insert email]